One Horse Threads will ship in stock products within 2-3 business days, sometimes sooner. We ship USPS priority mail which means you will receive your package in 2-3 days once shipped with insurance on the package. Expect anywhere from 5-7 business days to receive your order.
It is possible that certain items can fall on backorder. In this instance, you will be emailed within 24 hours from our sales department. From there, you can decide how you would like to proceed with the order.
International orders will be shipped through first class or priority USPS mail which takes 7-10 business days. NOTE: International orders may face additional customs duties/tax upon receipt of order. Email firstname.lastname@example.org for inquiries regarding shipping.
All items purchased in need of return or exchange can contact email@example.com with the order number. All items can be returned or exchanged within 30 days of purchase. (All sale items are final sale).
If you are not fully satisfied with your purchase please return the item in its original packaging with tags attached within 30 days of purchase. Returns must be in original condition. The customer is responsible for shipping costs unless the return is for a damaged item. (All sale items are final sale.)
Please return package to:
One Horse Threads
602 Two Mile Run
Johns Island SC
Once the return is received at our office, you will be refunded in full.
Please email us regarding any return questions at firstname.lastname@example.org